Refund policy
Refund & Return Policy
Last updated: August 29, 2026
At Prink, we want you to feel confident trying our products. If your Prink headband isn’t right for you, we offer a 30-day return period from the date your order is delivered.
This policy is in addition to any rights you may have under applicable consumer protection laws in your country.
30-Night Risk-Free Trial
You may try your Prink headband at home and request a return within 30 days of delivery.
Reasonable use of the product during the trial period is permitted. To be eligible for a return, the product should be returned in good condition and include the original packaging and accessories where reasonably possible.
Products that have been intentionally damaged, altered, misused, or returned incomplete may not qualify for a full refund, subject to applicable consumer law.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your full name
- Your order number
- The email address used for your order
- A brief reason for the return
Our support team will provide you with return instructions and the appropriate return address.
Please do not send a return to the address shown on your original package unless our support team specifically instructs you to do so.
Returns sent without contacting us first may not be processed correctly.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at:
Please provide your order number and, where possible, photos or video showing the issue.
If we confirm that the product is damaged, defective, or incorrect, we will work with you to provide an appropriate solution, which may include a replacement or refund.
You will not be responsible for reasonable return shipping costs where the return is due to an item being damaged, defective, or incorrectly supplied by us, subject to applicable law.
Return Shipping
For standard returns under our 30-day trial where the product is not defective, return shipping costs are generally the responsibility of the customer.
Original shipping charges, if any, are generally non-refundable unless required by applicable consumer law or the return is the result of our error.
We strongly recommend using a tracked shipping service when returning an item. Prink cannot be responsible for returned packages that are lost in transit before reaching the designated return location.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund has been issued for it to appear in your account. Processing times may vary depending on your bank, credit card provider, or payment service.
Order Cancellations
We process orders as quickly as possible.
If you would like to cancel or modify an order, contact us as soon as possible at:
We cannot guarantee that an order can be changed or cancelled after it has entered processing or has already been shipped.
If the order has already shipped, you may request a return after receiving it in accordance with this policy.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask other members of your household.
- Check with neighbors or building management where appropriate.
- Contact the shipping carrier using your tracking number.
If you still cannot locate the package, contact us at:
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us immediately at:
Once an order has been shipped, we may be unable to change the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by law.
Refused or Unclaimed Packages
Orders that are refused, not collected, or returned to sender may be refunded after the package has been returned and processed.
Any shipping or carrier charges resulting from a refused or unclaimed delivery may be deducted from the refund where permitted by applicable law.
Exchanges
If you receive a damaged, defective, or incorrect product, contact our support team and we will help determine the most appropriate solution.
For other exchanges, the simplest process may be to return the original item in accordance with this policy and place a new order.
Sale and Promotional Items
Products purchased during a promotion or sale remain eligible for our 30-day return policy unless clearly stated otherwise at the time of purchase.
Any approved refund will normally be based on the amount actually paid, not the product’s regular or reference price.
Gift Cards
Gift cards, where offered, are generally non-refundable except where required by applicable law.
Your Consumer Rights
Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded.
Customers in the United States, Canada, United Kingdom, and Australia may have additional statutory consumer rights depending on their location.
Where applicable consumer law provides greater protection than this policy, those legal rights will apply.
Contact Us
For questions about returns, refunds, damaged products, or your order:
Prink Customer Support
Email: prinkshop1@gmail.com
Website: shopprink.com
